Terms and conditions
Villa Un Ah Ana, located at Residencial Pixoy lote 4, Pixoy, Municipio de Valladolid, Yucatán, CP 92976, Mexico, and with the internet portal https://www.unahana.com, is responsible for the use and protection of your personal data, and in this regard, we inform you of the following:
The person responsible for data protection is Villa Un Ah Ana, with Customer Service being the designated representative in this case, located at the same address and contactable via email at admon@unahana.com.
Data We Collect
Personal Data
The personal data collected on the site and during the purchase process includes: name, surname, phone number, postal address, email address, and, if traveling with children, their ages. If choosing to pay by credit card, the credit card number, expiration date, cardholder name, credit card billing address, copy of the credit/debit card, and copy of a government-issued ID will be collected.
If a reservation does not pass the risk verification protocol established by HotelesBOOK, the reservation holder will be asked for the following information: a copy of the credit card (both sides) and a copy of a government-issued ID with a photo (both sides).
For the reconciliation of duplicate charges on the client's credit card and refunds to personal accounts, a copy of the bank statement will be requested.
This information is collected and stored when you choose to make a reservation with Villa Un Ah Ana online, by phone, in person, or in writing.
This Privacy Notice, based on Article 10, Section IV of the Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP), aims to fulfill the obligations arising from the legal relationship between the data owner and Villa Un Ah Ana.
The data owner may express their refusal to process their personal data for purposes that are not necessary or that gave rise to the relationship between the client and Villa Un Ah Ana through the access, rectification, cancellation, and opposition procedures described in this Privacy Notice.
Non-Personal Information
Cookies are text files that are automatically downloaded and stored on the user's computer hard drive when browsing a specific internet page, which allows the internet server to remember some data about this user, including their preferences for viewing pages on that server.
On the other hand, web beacons are images inserted into an internet page or email that can be used to monitor the behavior of a visitor, such as storing information about the user's IP address, duration of time interacting with the page, and the type of browser used, among others.
We inform you that we use cookies and web beacons to obtain personal information from you, such as the following:
- Your browser type and operating system.
- The internet pages you visit.
- The links you follow.
- The IP address.
- The site you visited before entering ours.
We collect and store non-personal information automatically every time you enter Villa Un Ah Ana. This information is collected and used solely to make constant improvements to the service provided to our customers.
How Can I Modify How My Browser Handles Cookies?
There are two basic actions regarding cookie handling:
- You can change your browser permissions to accept or block cookies. The process may vary slightly depending on the browser. If you are interested in this option, you can search on Google (or your preferred search engine) with the phrase "How to manage cookies in (your browser's name)."
- You can delete all cookies that already exist on your computer.
How Your Data Is Used
The data you provide will be used for the following purposes:
- To process, complete, update, modify, cancel, or print the services you have contracted through Villa Un Ah Ana by the following means: electronic, telephone, in-person, or in writing.
- To send notifications via email exclusively to inform you about changes or events related to your travel itinerary: confirmation of contracted services, modifications, cancellations, refunds, balances, and invitations to evaluate or provide feedback on the services contracted and the service received from Villa Un Ah Ana, its employees, or representatives.
- To make phone calls to verify operations or transactions made online, by phone, or in person if Villa Un Ah Ana or its representatives deem it necessary.
- To make phone calls requesting documents that establish the identity of the customer or credit card holder if Villa Un Ah Ana deems it necessary.
- To receive travel offers via email if you have agreed to subscribe to our offer newsletter electronically, by phone, in person, or in writing. Each email sent by Villa Un Ah Ana contains a link to unsubscribe from the newsletter if you wish to do so.
- To maintain and constantly update databases that generate statistics allowing Villa Un Ah Ana to improve the services our customers receive.
Limit of Use and Disclosure of Information
Only Villa Un Ah Ana has access to the information collected (exclusively the email of the owner) when you subscribe to our promotion, offer, or service program via email. Our emails may include offers from third parties who are business partners, suppliers, or affiliated companies of Villa Un Ah Ana. Promotional messages or notices are sent exclusively to those who have agreed to subscribe, and messages and notices can be unsubscribed from your email at any time by clicking on the link provided for this purpose in each message we send.
If the owner considers that their right to the protection of personal data has been violated, they may contact the National Institute for Transparency, Access to Information, and Protection of Personal Data (INAI) at www.inai.org.mx/.
Protection
The security and confidentiality of the data users provide when contracting a service or purchasing a product online will be protected; for this, we have PayU's online payment services, which operate through a secure server under the Secure Socket Layer (SSL) protocol so that the data sent is transmitted encrypted to ensure its protection.
To verify that you are in a secure environment, ensure that an "S" appears in the navigation bar. Example: https://.
However, despite having more secure tools every day, the protection of data sent over the Internet cannot be guaranteed 100%; therefore, once received, everything possible will be done to safeguard the information.
How You Can Access Your Personal Data
The Federal Law on the Protection of Personal Data Held by Private Parties establishes four actions that you are entitled to exercise regarding the personal data you provide: (i) access your personal data to know the details of their treatment, (ii) rectify them if they are inaccurate, incorrect, or outdated; (iii) cancel them if you believe they are not required for any of the purposes stated in this privacy notice or are being used for unauthorized purposes or the contractual or service relationship has ended, or (iv) object to their processing for specific purposes (known as ARCO rights).
If you need access to the personal data you provided, send an email to admon@unahana.com to the attention of Customer Service with the following:
- Full name and phone number or address.
- A copy of an official photo ID that proves you are the owner of the data you wish to access or, if applicable, as the legal representative of the owner.
- Specify the treatment you want to be made with the collected personal data.
- Locator number. With this data, we can quickly find your information.
Villa Un Ah Ana will inform the owner by email, within a maximum of twenty days from the date the access, rectification, cancellation, or objection request was received, of the decision made, so that, if appropriate, it can be made effective within fifteen days following the date the response is communicated. For personal data access requests, the delivery will be made after verifying the identity of the requester or legal representative, as applicable.
The above-mentioned periods may be extended once for an equal period if the circumstances of the case justify it.
Data Transfers
The personal data you provide when making a reservation are shared with suppliers or affiliated companies with whom you contracted to process and complete the services you acquired through Villa Un Ah Ana. We never transfer personal data to people or companies outside of Villa Un Ah Ana. The information transmitted to suppliers or affiliated companies with whom you contracted depends on the service you reserved:
- Hotel, transfers, tours, and bus tickets: only your name and surname are transferred to the supplier.
- For car rental reservations, only your name, surname, and address are transferred.
The purpose of transmitting the data listed above is necessary for the existence and fulfillment of the legal relationship between the client and Villa Un Ah Ana.
The owner may express their prior refusal to the processing of their personal data through the procedure described in this Privacy Notice. The owner may revoke their consent for their data by sending an email to admon@unahana.com or will have a period of five days to express their refusal for the processing of their personal data for purposes other than those necessary and that gave rise to the legal relationship between Villa Un Ah Ana and the data owner. If the owner does not express their refusal for the treatment of their data in accordance with the above, it will be understood that they have given their consent for their treatment, unless proven otherwise.
Changes to This Privacy Notice
Villa Un Ah Ana reserves the right to modify or change this Privacy Notice if necessary. The changes take effect as soon as they are published on any of their internet sites. These changes are published at the web address: https://www.unahana.com/politicas.
By making reservations with Villa Un Ah Ana, its representatives or affiliates electronically, by phone, in person, or in writing, the data owner accepts this Privacy Notice. If the user uses the services of https://www.unahana.com, it means that they have read, understood, and accepted the terms set out above.
